Privacy Policy Statement

This privacy policy explains how Gervilona protects your personal data in accordance with South African law. Your privacy and data security are vital to us.

Information We Collect

We collect only the information you provide directly and use it to improve your experience.

• Contact details you share, such as name, email, and phone number, help us assist you.
• Information about your personal goals, routines, or preferences to personalize your experience.
• Your account details and usage activity for maintaining service quality and user safety.
• Feedback and support requests submitted by you to improve our offerings and support.

How We Use Data

Your information is processed only as needed to maintain your user experience and enhance our services.

• Service provision and communication based on your preferences and requests.
• Improving and personalizing the planning support we provide.
• Protecting your account and preventing unauthorized access or misuse.
• Addressing feedback so that we can improve resources, tools, and features.

Legal Basis for Processing

We follow South African data protection laws, including POPIA requirements.

Your data is processed for legitimate interests or with your explicit consent, ensuring compliance and security.

Third-Party Sharing

We only share your data with trusted vendors necessary for technical service provision.

• Third-party providers supporting our website infrastructure and email delivery only receive information required to perform technical operations.
• We may share data to comply with legal obligations or respond to lawful requests from authorities.
• Except where required by law, your details are never sold, rented, or used for unrelated business.

Data Security

We adopt security standards to protect personal information from misuse, loss, and unauthorized access. Regular audits and staff training further strengthen our commitment to user confidentiality and safe data management.

Your Rights

You have rights regarding your information stored with us at Gervilona.

• Request access to personal data held by the site about you.
• Request correction or updating of your stored information.
• Request the erasure of your data or restriction of certain uses.
• Object to data processing in line with South African law.

Cookies Policy

Our site uses cookies for core functions and user experience only. See our full cookie policy for more details on use and management.

View Cookie Policy View Cookie Policy

Contact Us

Questions or requests regarding your privacy may be directed to us through the contact section below.

Policy Changes

We will update this policy as regulations or business practices evolve. Please review regularly to stay informed.